New regulations introduced under the Pensions Act 2021 mean that members themselves, rather than their adviser, will have to provide more information in relation to their transfer and prompt responses will be crucial. In many cases they will also need to prove they have taken mandatory guidance from MoneyHelper. In addition, the Trustee has a new power to pause or block a transfer where a red flag indicates that the member is at heightened risk of being scammed. For further details, please see the new appendices to the CETV Policy Statements which can be found here.